Terms of Service for Keelhelm Shopify Apps

These terms apply to every app that Keelhelm publishes on the Shopify App Store (each, a "Keelhelm app"). They cover what is common to all of our Shopify apps. Each individual app also has its own short supplemental page — listing the exact permissions it requests, its plans and prices, and anything specific to that app — and both apply together when you install it. By installing a Keelhelm app from the Shopify App Store, you agree to these terms and to that app's supplemental page. If you install an app for a business, you represent that you're authorized to accept these terms on its behalf.

1. Your store connection

A Keelhelm app connects to your Shopify store through Shopify's standard app-installation flow, using only the permissions shown to you at install and listed on that app's supplemental page. You're responsible for who on your team can reach your Shopify admin, and therefore the app. Uninstalling the app from your Shopify admin ends the connection immediately.

2. Acceptable use

Use a Keelhelm app only with a store you own or are authorized to manage. You must not use it to break the law, to circumvent Shopify's own platform rules, to reach another merchant's data, or to interfere with or overload the app. The general conduct rules that apply to every Keelhelm service — what you must not do — are in the company-wide Keelhelm Acceptable Use Policy, which is part of these terms. We may suspend access that threatens the app, Shopify's platform, or other merchants.

3. Your store data and our license to process it

As between you and us, you keep all rights to your store's data — its orders, products, customers, and the rest. You grant us a limited license to read that data, solely through the permissions Shopify grants at install, and to process it to provide the app's features to you, as described in the Privacy Policy for Keelhelm Shopify Apps and that app's supplemental page. We don't acquire any ownership interest in your store data. This app-level license sits under the general terms for your content in the Keelhelm Terms of Service (Your content and data).

4. Billing through Shopify

Every Keelhelm app that charges does so entirely through Shopify's own platform billing — we never see or collect your card details. Each app's plans, prices, free-trial length, and any annual option are shown at the point of purchase and on that app's supplemental page. Starting a plan, converting from a trial, upgrading, downgrading, and cancelling are all managed from your Shopify admin, under Shopify's billing terms as well as these. Trials and prorated charges are calculated and applied by Shopify; a downgrade takes effect at the end of the current billing cycle. This is in addition to the general Keelhelm Terms of Service (Fees, billing, and trials).

5. Availability and changes

We aim to keep each app reliable but don't guarantee uninterrupted availability. Features, plans, prices, and these terms may change; a material price change won't apply retroactively to a billing period already in progress, and we'll update the version date above when these terms change. How we make and notify changes generally is governed by the Keelhelm Terms of Service (Changes to the Services and these Terms), which applies to every Keelhelm app.

6. Disclaimers

Keelhelm apps are business tools that compute results from the store data Shopify provides to us. We work to keep them accurate, but figures should be cross-checked against your Shopify admin before you rely on them for accounting, tax, or other formal purposes, and no app is a substitute for financial, tax, or legal advice. The general "as is" warranty disclaimers are governed by the Keelhelm Terms of Service (Disclaimers), which apply to every Keelhelm app.

7. Limitation of liability

Our liability for any Keelhelm app is governed by the Keelhelm Terms of Service (Limitation of liability), which sets the single liability cap that applies.

8. Termination and uninstalling

You may uninstall any Keelhelm app at any time from your Shopify admin, which ends that app's subscription under Shopify's billing rules. We may suspend or terminate access for a violation of these terms or the Acceptable Use Policy, giving notice where reasonably possible. Suspension and termination generally follow the Keelhelm Terms of Service (Suspension and termination).

9. What happens to your data when you uninstall

When you uninstall a Keelhelm app, and when Shopify sends the mandatory customers/data_request, customers/redact, and shop/redact requests on your behalf, we act on them within the timeframe Shopify's developer requirements specify — deleting or anonymizing the corresponding store data. The full detail is in the Privacy Policy for Keelhelm Shopify Apps and each app's supplemental page.

10. Trademarks

"Shopify" is a trademark of Shopify Inc. Each Keelhelm app is an independent app distributed through the Shopify App Store; it is not affiliated with, sponsored by, or endorsed by Shopify Inc.

Keelhelm company policies

As noted above, Keelhelm apps are operated by Keelhelm and are also governed by the company-wide policies in the Keelhelm policy library — the Terms of Service, Acceptable Use Policy, Privacy Policy, Copyright / DMCA Policy, and Reporting & Notice-and-Action Policy — incorporated into these terms by reference. To report a concern or illegal content, use the Keelhelm reporting form (see the Reporting & Notice-and-Action Policy).

Contact

Questions about these terms: hello (at) keelhelm (dot) com, or legal (at) keelhelm (dot) com for legal notices.